Refund Policy

Last Updated: 3/26/25

At Cozy Lodge Home and Pest LLC, we are committed to providing high-quality pest control services. If you are unsatisfied with your service, we will work with you to address your concerns. Please review our refund policy below.

​

1. Service Satisfaction Guarantee

• We strive to deliver effective pest control solutions. If you experience persistent pest issues after a treatment, please contact us within [X] days of service, and we will provide a re-treatment at no additional cost.

• Refunds are not provided for completed services, but we will make every reasonable effort to resolve any concerns.

2. Cancellations and Refunds

• Before Service: If you need to cancel your appointment, please notify us at least [X] hours/days in advance. If canceled within this timeframe, you may be eligible for a full refund.

• Late Cancellations: Cancellations made less than [X] hours/days before a scheduled service may be subject to a cancellation fee.

• No-Show Policy: If we arrive at your location and are unable to perform the service due to lack of access or other preventable circumstances, a service fee may apply, and refunds will not be issued.

3. Recurring Service Plans

• Customers on a recurring service plan may cancel their plan at any time with [X] days' notice before the next scheduled service.

• Refunds will not be issued for services already rendered, but prepaid future services may be refunded based on the cancellation terms.

4. Exceptional Circumstances

• If an error occurs on our end, such as a duplicate charge, we will issue a full refund upon verification.

• Refund requests due to unforeseen circumstances will be reviewed on a case-by-case basis.

5. How to Request a Refund

To request a refund or service adjustment, please contact us at:

Cozy Lodge Home and Pest LLC
Email: cozylodgepestservices@gmail.com

Phone: (715) 575-8842‬